So, disabled people in theory get to ride public transport at a discount rate in San Francisco and in fact in the entire Bay Area. To get my disabled rate card for the bus I had to bring my accessible parking placard to an office in Downtown SF and pay some nominal fee for a card. This proves I’m disabled I guess. Most transit cards, you can just buy at a Walgreens or in the train station.
That errand took nearly a whole day for me to take the bus, wait around in this office, get sent to the DMV for some reason I couldn’t fathom, spend hours at the DMV, get back on my 4th bus of the day to the Regional Transit Center office on Van Ness. Pay my 5 bucks or whatever it was and be done. I got a plastic card with my photo & an RFID chip. But this is already bullshit. How much proving I’m disabled do I have to do here for this petty benefit? Can’t DMV make it known upon request that yes, in their eyes, I’m still disabled?
Once I had the card – maybe a month later — I could get online to refill the card and even set it up to refill automatically once a month. That part was nice.
In July, I got a badly xeroxed form with a handwritten note saying I needed to check a box to say I was still disabled, and write in the number of my parking placard. I also had to enclose a check for $3.00. Ridiculous!
So I sent this form in a couple of weeks ago. Today my bus pass suddenly didn’t work.
I called the Clipper card people who told me to call RTC which is run out of some company called Cordoba. They said they were getting tons of phone calls, because many people hadn’t gotten their renewals yet.
The phone call with RTC was just frustrating. They acted like they were angry with me and were very condescending. “Well, did you SEND IT? Did you send it to (po box and address.) How do I know? I sent it to the address it said. “Well did you enclose a check for $3.00? If you put cash in, that doesn’t work.” Yeah I’ll bet it doesn’t. They haven’t gotten my renewal letter, and didn’t have any suggestion about what to do other than wait.
The whole process is so silly and inefficient. They need to recognize that lots of people aren’t going to become magically un-disabled, and save themselves a lot of petty paperwork. I wonder what actually happens to that piece of paper I got mailed? No one needs that damn piece of paper! And I don’t think they need any yearly check for 3 dollars either, isn’t that what we pay taxes for?! Really you are gonna hassle every single cripple in the Bay Area every July for a check for $3.00?
I bet that has bad results especially for all the people I see downtown who might not have their shit together to the degree I do. I doubt the intended service manages to serve this population well.